Frequently asked Questions
WHAT IS TRICARE?
·
WHAT IS DEERS?
·
When do children need an ID card?
·
Where do I go to get an ID card?
·
How long does it take for letters or packages to get to
a service member? How does it get there?
·
How is mail routed to Navy ships and Marine
Corps units?
·
Have Zips been given out to units?
·
Are there mail restrictions for deployed service
member?
·
What is permissible and not permissible to
be mailed to service members of FUTURE OPS?
·
Are there plans to censor mail to and from the
theater?
·
Is there "Free Mail" from the theater?
·
Is there "Any Service Member Mail"?
·
Other Ways to Support Our Troops
·
How can I send a care package to the men and
women of FUTURE OPS?
·
What are the different classes of
outbound and inbound military mail?
·
What special military mail services are
generally available?
·
How do I make heads or tails out of the pay
system?
·
How do I read an Leave and Earnings Statement (Pay
Statement)
·
How do I know if the Pay is correct?
·
When is my soldier returning form deployment?
·
How do I obtain help with bills?
Q. WHAT
IS TRICARE?
A.
TRICARE at a glance
Q. WHAT IS
DEERS?
A. DEERS, Defense
Enrollment Eligibility Reporting System is the automated system by which
all entitlement to benefits are determined. In order for dependents or
service members to receive various benefits, they must be placed into
this system. It is the service member’s responsibility to ensure all
dependents are placed into this system and the data maintained is
current, updated and accurate. Units are not permitted to update their
service members records in DEERs. Only certified sites are authorized
this capability.
http://www.tricare.osd.mil/DEERS/default.cfm
Q.
When do children need an ID card?
A. All dependents age 10
and older, living with the sponsor must have a valid, current ID card.
Children under 10 who do not reside with the sponsor are required to
have an ID card as well. If a child is over age 21 and a full-time
student, his or her student status needs to get entered into DEERS so
that TRICARE eligibility is not interrupted, and access to health care
is not lost. Usually best if single parent service members obtain cards
for their children regardless of age in case of short notice
mobilizations.
Q. How long
does it take for letters or packages to get to a service member? How
does it get there?
1. Standard Transit
Times (days)
|
|
|
DESITINATION
|
LETTERS
|
PRIORITY
PARCELS
|
SAM
PARCELS
|
SURFACE
PARCELS
|
|
Kuwait
|
7-10
|
10-15
|
24
|
NA
|
|
Afghanistan
|
10-12
|
10-14
|
20-25
|
NA
|
|
Germany
|
5-7
|
5-7
|
18-22
|
30-45
|
|
Japan
|
5-7
|
4-7
|
18-21
|
30-45
|
|
Korea
|
5-7
|
4-7
|
18-21
|
30-45
|
|
|
Listed
transit times
(from the chart above)
are measured from the local post office
(Anywhere, USA) to arrival at a military
postal unit overseas. This transit time
includes three to four days to go from the
local post office to the U. S. Postal
Service "gateway" (New York or San
Francisco). Parcel post, however, can take 7
to 10 days to reach the gateways. At the
gateway mail is sorted, bagged, and tagged
to arrive at a military postal unit
overseas. While commercial aircraft are very
consistent, there could be a large variation
in transit times due to military aircraft
schedules, weather, transportation and
military operations in theater, or movement
of a service member's unit.
|
|
2. How is mail
routed to Navy ships and Marine Corps units?
After
processing at the Military Gateway, mail for
Navy and Marine forces on board ships is
flown to a Fleet Mail Center such as the one
in Bahrain or Sigonella (Italy). FPO mail is
sorted and transported to the individual
ships by various means (often by small
aircraft called Carrier Onboard Delivery
(COD), to an aircraft carrier), often in
conjunction with a supply mission.
|
|
3.
Has any mail arrived in theater? If not,
when?
Mail is
currently arriving in theater for all
services assigned in support of Future
Operations.
|
|
4. Have Zips been given
out to units?
Contingency ZIP Codes have been issued, and
activated to units for all Services (Army,
Air Force, Navy and Marine Corps) in support
of Future Ops. Additional contingency ZIP
Codes will be issued if later warranted.
|
|
Q. Are there mail
restrictions for deployed service
member?
A. Yes,
each country has customs regulations that
apply to all mail (including U.S. military
mail) coming into that country. These may
include prohibitions on certain kinds of
food or entertainment products. Also, some
military units may have additional
restrictions imposed by the theater
commander, such as size and weight
restrictions, to ensure logistics support
can handle the mail without delays. Military
ZIP Code restrictions may change as military
units move to different locations. All
applicable restrictions for approximately
3,000 overseas military ZIP Codes are
entered into the U. S. Postal Service
computer terminals and published in the
Postal Bulletin. The general public may
review details of all applicable
restrictions by going to any branch post
office or the USPS public web page
http://www.usps.com/. Here's how to
access this file:
a. The
customer should click on the USPS web site.
b. Type
"Postal Bulletin" in the search engine, this
will bring up the page for the bulletins.
c. Click on
Bulletin, On this screen the customer will
see "VIEW ISSUES."
d. At "VIEW
ISSUES" click current issue and this will
bring you to the PDF file.
e. Click on
PDF file and this will bring up the Postal
Bulletin.
f. At this
point the customer can navigate to the
Postal Bulletin page that contain the
Military ZIP Code information.
|
|
Q. What is
permissible and not permissible to be
mailed to service members of FUTURE OPS?
A. Host
country customs regulations mostly prohibit
the entry of alcoholic beverages of any
kind, narcotics, munitions, pork and pork
by-products, pornography, and material
contrary to the Islamic religion. Letter
mail is not being opened unless it appears
unusually bulky, in which case it may be
examined to see if it contains contraband,
such as drugs. Parcel mail is being examined
on a spot check basis to determine
conformity with host country customs
regulations and for terrorist type mailing.
|
|
Q. Are there plans to
censor mail to and from the theater?
A. The
DOD does not have any plans to censor mail.
Current laws protect the privacy of mail
once it is placed within the postal system.
Custom officials under customs laws may open
packages.
|
|
Q. Is there "Free Mail"
from the theater?
A. Yes,
most areas of the Middle East have been
authorized Free Mail for personal
correspondence being sent from the service
member overseas back to the U.S. Family
members sending mail to service members in a
free mail zone must include postage. Service
members are briefed on the Free Mail
procedures when they are deployed to a Free
Mail area.
|
|
Q. Is there "Any
Service Member Mail"?
A. No.
With large numbers of service members
deployed overseas this year, family members,
friends and other Americans who want to
support the military are asking about
military mail service. A Department of
Defense (DOD) News Release highlighted the
cancellation of mail programs that allowed
the general public to send mail addressed to
"Any Service Member". While these programs
were very popular with the public, security
concerns and transportation constraints with
military mail led to their cancellation. As
an alternative, the DOD News Release noted
web sites that will post messages of
encouragement and highlighted opportunities
to support veterans and military families.
NEWS RELEASE
from the United States Department of Defense
No. 623-02
With the holidays approaching, thousands of
Americans are again asking what they can do
to show their support for service members,
especially those serving overseas in this
time of war. Below are Web sites for several
organizations that are sponsoring programs
for members of the Armed Forces overseas.
While it would be inappropriate for the
Department to endorse any specifically,
service members do value and appreciate such
expressions of support:
|
|
OTHER
WAYS TO SUPPORT OUR TROOPS:
·
Donate a
calling card to help keep service members in
touch with their families at Operation
Uplink at
http://www.operationuplink.org//
·
Send a
greeting via e-mail through Operation Dear
Abby at
http://anyservicemember.navy.mil//
or
http://www.operationdearabby.net/
·
Sign a
virtual thank you card at the Defend
America: Web site at
http://www.defendamerica.mil/nmam.html
·
Army
Emergency Relief at
http://www.aerhq.org/
·
Navy/Marine
Relief Society at
http://www.nmcrs.org/
·
Air Force
Aid Society at
http://www.afas.org/
·
Coast Guard
Mutual Assistance at
http://www.cgmahq.org/
·
The Arizona
National Guard Family Fund:
Arizona Emergency Fund
·
Donate to
"Operation USO Care Package" at
http://www.usometrodc.org/care.html
·
Support the
American Red Cross Armed Forces Emergency
Services at
http://www.redcross.org/services/afes/
·
Volunteer
at a VA Hospital: to honor veterans who bore
the lamp of freedom in past conflicts.
http://www.va.gov/vetsday/
·
Reach out
to military families in your community,
especially those with a loved one overseas.
|
|
Please
Do not
flood the military mail system with letters,
cards, and gifts. Due to security concerns
and transportation constraints, the
Department cannot accept items to be mailed
to "Any Service member."
http://www.defenselink.mil/news/Nov2001/b11282001_bt603-01.html
."
Some
people have tried to avoid this prohibition
by sending large numbers of packages to an
individual service member's address, which
however well intentioned, clogs the mail and
causes unnecessary delays.
The
support and generosity of the American
people has touched the lives of many service
members, over 300,000 of whom are deployed
overseas.
Fact Sheets : Support our troops : Support
our troops
|
|
-- News
Releases:
http://www.defenselink.mil/news/releases.html
-- DoD
News:
http://www.defenselink.mil/news/dodnews.html
--
Subscribe/Unsubscribe:
http://www.defenselink.mil/news/dodnews.html
-- Today
in DoD:
http://www.defenselink.mil/today
|
|
Q. How can I send a
care package to the men and women of
FUTURE OPS?
A. The
general public can’t send care packages to
deployed service members as they did during
past conflicts. Families and friends may
still send packages to service members if
they have a name and address. MPSA can’t
provide names and addresses of service
members. The USDA publishes guidance on food
items recommended for care packages. Also,
care packages must comply with customs
regulations for the country in which the
service member is located.
The USO
already has an existing care package plan in
place. Financial donations to this program
are needed. For more information please
contact the website mentioned earlier in
this message. To support USO care packages
to Pennsylvania military service members ,
please contact the Liberty USO of
Philadelphia at (215)-365-8889 or on the web
at
www.libertyuso.org
|
|
Q. What are the different classes of
outbound and
inbound military mail?
A. Each
defined:
a.
Outbound (US to foreign) mail is
called "prograde" mail and is divided into
seven categories.
(1) Express
Mail Military Service
(2) First
Class letter, flats, and sound recordings
(3)
Priority Mail
(4)
Military Ordinary Mail (MOM) parcels
(5) Parcel
Airlift Mail (PAL)
(6)
Space-Available Mail (SAM)
(7)
Surface, second-class, third-class, and
fourth-class mail
b.
Inbound (foreign to US) mail is
called "retrograde" mail and is divided into
five (5) categories.
(1) Express
Mail Military Service (EMMS)
(2)
Priority/First-Class Letters & Flats
(3) Parcel
Airlift Mail (PAL)
(4)
Space-Available Mail (SAM)
(5)
Military Ordinary Mail (MOM) parcels
|
|
Q. What
special military mail services are
generally available?
A. Most
USPS special services, such as certified
mail, registered mail, insured mail,
certificate of mailing, return receipt,
restricted delivery and return receipt for
merchandise are available in the military
postal service. Collect on delivery (COD)
and delivery confirmation services are not
available (EMMS).
|
|
Q. How do I make heads or tails out of the
pay system?
A.
AskDFAS
|
|
Q.
How do I read an
Leave and Earning Statement (LES)?
A.
DFAS -- HOME
|
|
Q. How do I know if the
pay is correct?
A.
AskDFAS
|
|
Q. When is my sponsor
returning from his/her deployment?
A. You
will always hear rumors, even from your own
service member. Avoid the emotional roller
coaster ride and do not expect your service
member to return before the ending date of
the current orders. Please read these orders
carefully as many will indicate the
possibility of additional extensions not to
exceed a specified length of time. We fully
understand your anxiety to have your
soldier/airman home, however, getting your
hopes, or the hopes of your children built
only to have a letdown occur is exactly what
we want to avoid. Deployments are plagued
with many continually changing criteria,
mission requirements, needs, etc. Due to the
variation of that criteria, one must never
allow themselves to fall victim to the idea
of an earlier return. Know that when your
service member is to return, it’s best still
to wait until he/she is at the mob site and
calls to let you know he/she is back at that
location. At that point in time, you can
expect your service member to return to the
Great State of Michigan within a matter of
weeks, or less.
|
|
Q. How do I obtain help with
bills?
Arizona Emergency Relief Fund
|
|
|