Family Assistance Center (FAC)

FAC offers information and referral services to Service Members and their Families. Professional consideration and confidentiality are fundamental elements found at each FAC, from personal issues requiring advice, to difficult challenges resulting in resource referrals.

Family Assistance Centers (FACs) are located throughout the state and are organized to provide regional support for Families of geographically dispersed Service Members. The goal of the FAC is to provide information, referral and outreach to Service Members and their Families.  The FAC may operate 24 hours per day, or as required by their command, to provide necessary support. Specific Family Assistance Hours of Operations will vary from location to location, however Family Assistance needs to be available 24/7 for emergency calls from Family members. Family Assistance Center Specialists (FACS) may be called upon after business hours for emergencies such as disaster response for floods, tornado, fires or other acts of nature.

The FAC provides the following essential services to members residing within the support area:

  • Crisis Intervention and Referral
  • Legal Resource and Referral
  • Financial Resource and Referral
  • TRICARE Resource and Referral
  • ID Cards and Defense Enrollment Eligibility Reporting System (DEERS)
  • Community Information and Outreach

FACs are located in each state and territory to mitigate the impact of geographic dispersion for both Active and Reserve Component Families (centralized, installation-based from service providers).



Jana Smith- Family Assistance Center Coordinator

52nd Street Armory

1335 North 52nd Street

Phoenix, AZ 85008

602-629-4419- office

602-653-6593- cell


Michael Sweetman- Family Assistance Specialist

52nd Street Armory

1335 North 52nd Street

Phoenix, AZ 85008

602-629-4433- office

602-653-5424- cell

Amy Leach- Family Assistance Specialist

Allen Readiness Center

5636 E McDowell Rd., PPMR Bldg M5260

Phoenix, AZ 85008

602-267-2271- office

602-653-5391- cell



Lisa Torres

Armed Forces Reserve Center

24641 E. Pinal Air Park Rd., Bldg L4300

Marana, AZ 85653

520-750-5355- office

602-653-5519- cell


Trevonte McClain

Browning-Miller Readiness Center

20525 N. Hwy 79 Bldg 5250

Florence, AZ 85132

602-629-4888- office

602-653-5416- cell



*Please visit us at one of our four locations or call 1-800-233-7758*